Week 13 Outside of Class

With Thanksgiving break approaching, I used this time to finish gathering new participants for my last two UX Methods. For System Usability Scale, I had found three common questions that UX designers often ask participants. I began by giving them the same tasks as the first group, then asked for them to rate questions from strongly agree to strongly disagree. The questions I had asked my participants are:

•  "I felt very confident using this system"
• "I found this system unnecessarily complex"
• "I thought there was too much inconsistency in this system"

While most of their replies were around neutral, their responses hovered more towards having a negative than positive experience. All of them were able to navigate the site without too much issue, but it appeared that it had taken longer for them to find key information than they should have. 

For the second response, they were again able to navigate without too much problem. Some did find the system slightly complex, as the navigation on the website was scattered almost everywhere. With links on the bottom of the page, a large navigation bar and several windows littering the body of the page, navigation was tiresome. Lastly, all participants leaned towards agreeing with this last statement. I had the opportunity to ask a friend of mine who is experienced in webdesign and was given really interesting feedback. She had mentioned the use of icons replacing key information and how ineffective it was, as first time users wouldn't understand what they stand for. These icons aren't used anywhere else on the website, so it was an odd choice. She also mentioned other elements that were used on only one page and not others, leading to a lot of inconsistency. 

After compiling all of the responses from my previous UX methods, I took the most common compliments, complaints and suggestions and had created an "I Like I Wish What If" visual. Below is the finished visual that summarizes all of the gathered data.